The Hanoi People's Committee has issued a plan to determine the priorities for the 2024 Administrative Reform Index for its agencies and localities.

Residents awaiting administrative services guidance in Quoc Oai District. Photo: Pham Hung/The Hanoi Times

Plan No.227 specifies survey methods for each target group, primarily through online surveys, with direct methods used as necessary. It integrates various measurements, research, and analysis results regarding the 2024 Satisfaction Index of individuals and organizations concerning services provided by the departments and districts. The survey will run until the end of 2024.

The Department of Internal Affairs will lead and coordinate with relevant agencies to implement the plan, develop guidance documents for local agencies’ self-evaluation of 2024 administrative reform performance, and create a monitoring plan for the sociological surveys.

The Hanoi Institute for Socio-Economic Development Studies will collaborate with the Department of Internal Affairs to draft and submit the sociological survey plan to the City People's Committee. They will conduct the survey, process and compile the data, calculate survey scores, and prepare a report analyzing the results to determine the 2024 Administrative Reform Index, which will be submitted to the city's leaders.