Hanoi will waive fees for all administrative procedures under the jurisdiction of the municipal People's Council for organizations and individuals using online public services from now until the end of December 2025.

Hanoi waives fees for online public services until 2025. Photo: Thuy Linh

According to the Hanoi Public Services Portal (dichvucong.hanoi.gov.vn), there are 1,401 online public procedures provided by the city's departments, while 83 administrative procedures are under the jurisdiction of the city's People's Council. This is considered a major improvement since the city expansion of administrative boundary 15 years ago. 

At present, the delivery of online public services is not at all convenient for citizens and enterprises. About 70% of citizens still have to show up at public offices.

This initiative aims to encourage citizens to carry out online public procedures, intensifying digital transformation and building a smart city by 2025 with a vision of 2030, of which the city's goal is to process all documents in an online environment.

In 2022, revenue from fees and charges under the jurisdiction of the city's People's Council through online public services exceeded VND36.5 billion ($1.5 million).

The Hanoi government continues to simplify administrative procedures for online public services so that citizens can conveniently complete procedures without going to public offices in person. Citizens can check the status of their documents on the public service portal via SMS or e-mail.

The Hanoi Department of Information and Communication is coordinating with businesses to provide free digital signatures for individuals at one-stop-shop departments, agencies, and district and city People's Committees. More than 10,000 digital signatures have been issued to Hanoi residents for online public procedures.