The new public administrative service center, which is scheduled to operate in October 2024, will be located at 102 Hai Ba Trung Street, Hoan Kiem District.

Locals at Soc Son District People's Committee. Photo: Pham Hung/The Hanoi Times

By consolidating several services into one location, this initiative will address the shortcomings of the current one-stop-shop approach and streamline the administrative process. 

Currently, there are 677 government offices responsible for handling citizens' administrative requests, which are scattered across different agencies, complicating the process for individuals and businesses.

The new center is expected to simplify procedures, increase transparency, and reduce the chances of corruption. It will provide all administrative services in one place, reducing time and costs for citizens and businesses. 

By 2025, processing times are expected to improve significantly to a minimum of 30 minutes per case.

Implementation will occur in three phases, including Phase 1 (October 1, 2024 through March 31, 2025), Phase 2 (April 1, 2025 through September 30, 2025), and Phase 3 (beginning October 1, 2025). 

Other cities that have implemented similar public service centers have reported increased citizen satisfaction and an improved business environment, providing a strong rationale for Hanoi's initiative.

According to the Hanoi People's Committee Office, the opening of this facility is expected to reduce the number of administrative staff from over 2,700 to 184, saving VND160 billion (US$6.4 million) per year. The savings will be reinvested in automation and technology to improve service efficiency.