70th anniversary of Hanoi's Liberation Day Vietnam - Asia 2023 Smart City Summit Hanoi celebrates 15 years of administrative boundary adjustment 12th Vietnam-France decentrialized cooperation conference 31st Sea Games - Vietnam 2021 Covid-19 Pandemic
Home / Hanoinews
Hanoi determined to improve public satisfaction with administrative performance
Ngoc Mai 11:12, 2022/06/13
Hanoi would soon launch a modern one-stop-shop model and diversify channels to receive locals' feedback to improve administrative services.

Hanoi is determined to improve public satisfaction with the performance of the local administrative units by placing greater responsibilities on their respective leaders and officials involved in the delivery of public services.

 Overview of the meeting.

Vice-Chairman of the Hanoi People’s Committee Le Hong Son gave the view during a recent meeting of the city’s task force group on administrative reform.

A report from the task force group noted last year, Hanoi faced severe impacts from the Covid-19 pandemic, but the city remained firm in pursuing administrative reforms.

In 2021, Hanoi’s Public administrative reform index (Par Index) earned 88.54 points and ranked 10th out of 63 provinces and cities, with improvements seen in the quality of state governance; administrative reform; public finance reform and modernization; and evaluation of the impacts of administrative reform to the people, organization and socio-economic development.

Hanoi also scored over 80% in the Satisfaction Index of Public Administration Services (SIPAS) in 2021, marking the fourth consecutive year that the city continued to stay among the top-tier ranking.

The task force, however, acknowledged shortcomings in multiple fields, such as the low rate of online public services being integrated into the national public service portal; slow progress in the disbursement of public investment fund; and lack of administrative discipline from several public servants.

Vice-Chairman Le Hong Son stressed the significance for Hanoi to further improve the performance of public units via higher scores on the Par Index and SIPAS.

Son expected the city to soon launch a modern one-stop-shop model and diversify channels to receive locals' feedback on improving administrative services.

Another key step is to complete the city’s land database and delegate the power of resolving administrative procedures in land management to grass-roots level agencies.

TAG: hanoi administrative reform hanoi public services hanoi sipas hanoi par index
Other news
22:25, 2024/04/13
Hanoi agricultural and handicraft product week attracts locals and foreigners
The products on display are regional specialties and OCOP (One Commune One Product) farm produce made by cooperatives in Hanoi and other provinces and cities.
22:19, 2024/04/13
Hanoi sees alternative to private vehicles in metro lines
The capital plans to build 14 metro lines totaling 610km by 2065.
17:59, 2024/04/10
Hanoi’s planning expected to revive culturally rich millennial capital
The goal is to make Hanoi a city of "culture, civilization, and modernity", where the cultural essence of both the nation and the world converge.
22:34, 2024/04/09
Hanoi contest seeks initiatives for administrative reform
The awards will be presented by October 10, 2024.
21:13, 2024/04/09
Hanoi to tackle obesity in primary schools
Students living in urban areas are more likely to be obese than those who live in rural areas.
17:57, 2024/04/08
250 publishing brands gather at Hanoi Book Fair
The ninth Hanoi Book Fair will be held in September under the theme "Hanoi: Capital of Culture and Heroes - City for Peace".