Hanoi ensures public satisfaction with public services
Hanoi noted that there would be more supervision efforts and strict punishments for offenses committed by public officials in fields deemed sensitive, including issuing construction permits, land use rights certificates or other certifications.
13:47, 2021/10/26
Hanoi starts survey on public satisfaction over administrative units
Findings from the survey are expected to encourage the authorities to continue improving their services and operation for greater efficiency.
15:06, 2021/07/05
Hanoi climbs 19 ranks in 2020 Satisfaction Index of Public Administration Services
Hanoi is now ranked 33rd out of 63 provinces/cities, a significant improvement from 52nd in 2019.
18:19, 2021/06/24
Public satisfaction for performance of administrative units at 85%: Survey
The public wants more simplified administrative procedures and a shorter processing time.