Online public service is now convenient for local residents in Hanoi, Major General Nguyen Hong Ky, the city police’s deputy director, said at an online conference held this afternoon [July 13].

The conference was aimed at taking stock of six-month implementation of the Government's Project on “Developing the application of online data on population and identification for national digital transformation in the period of 2022-2025, vision to 2030”.

Major General Nguyen Hong Ky, the city police’s deputy director, speaks at the online conference. Photo: Trung Nguyen

In the first half of 2022, the fields registering the most use of public services include Security and order (processing over 95,000 applications), Justice-Citizenship, Industry and Trade, Transport, Labor-Invalids, and Society, Information and Communication. The fields with the least use of public services are Home Affairs (1 application), Tourism (10), Information and Communication (73).

Ky said that from October 4, 2021, to March 14, 2022, the city's experimental electronic information system received 466,772 applications, of which 448,672 have been handled (accounting for 96.1%).

“Up to now, Hanoi has provided 21 out of 25 public services through the city's public service portal with a total of 500,000 applications processed online. In which, the residential service of ​​the Hanoi Police Department is the most requested, with the total number of applications processed in the first six months of the year being over 100,000,” Ky said.

Regarding the development of digital citizens, the city has processed more than 2.3 million applications for electronic identification and more than six million data. Over 35,000 electronic ID cards have been issued for students (born in 2004 and 2007) to sit for exams.

As of June 30, the city has synchronized health insurance card and ID for nearly 4.4 million people so that can use their identification cards for medical examination and treatment.

However, there remains a gap in online public service provision between urban and rural areas in Hanoi city and some are unwilling to use online public services, Ky noted.

Besides, the online public services are still inflexible and some additional costs such as fees for postal service fees and online payments are reasons why people are not willing to use public services, Ky said.

In the last six months of 2022, Major General Nguyen Hong Ky said that his unit will propose a plan to deploy electronic birth certificates, electronic death notices, and electronic health examination data taking advantage of the National Population Database to simplify the process of essential public services.