Thanks to broad application of IT in processing administrative procedures, over 1,448 online public services in Hanoi, or 80% of the total, are available at advanced stages of 3 and 4 so far, according to Pham Tuan Anh, head of the Administrative Reform Unit under the municipal Department of Internal Affairs.

Illustrative photo.

These include 1,209 online public services at stage 3 and 239 at stage 4, while the number of documents processed through the online public services portal reached over 2.2 million

Administrative reform has been a breakthrough for Hanoi in fulfilling socio-economic development targets, said Anh in a report.

Additionally, the rate of processing administrative procedures on time increased from 98.81% of total documents in 2016 to 99.86% in the third quarter of 2019, leading to a higher satisfaction rate of the people and organizations for public services.

The Satisfaction Index of Public Administration Services (SIPAS) in 2018 was 83%, resulting in an increase of 16 ranks against 2017 and completing the targets set in Program No.08 of the municipal Party Committee on administrative reform in 2016 – 2020

two years in advance.

Along with administrative reform, Hanoi also focuses on streamlining the management structure, in turn saving costs and enhancing efficiency in operation, at the same time giving priority to improving the qualifications of public servants, particularly the work ethics and the service quality.

Hanoi remains the second of 63 provinces/cities in the public administration index (PAR) for two consecutive years 2018 – 2019;  9^th nationwide in the provincial competitiveness index (CPI) in 2018, rising 15 positions  against 2015; and ranked second nationally in index of IT application readiness, among others.