Hanoi is striving for 50% of its population making cashless payments when shopping online by 2025, part of a plan on the development of e-commerce for the 2021 - 2025 period in the capital city.

Hanoi is striving for 50% of its population to make cashless payments in e-commerce by 2025.

Payment through intermediary service providers would account for 80% and about 70% of purchases on e-commerce websites/apps would be e-invoiced.

The local goverment expects 55% of its population to get involved in e-commerce by 2025 and the percentage is set to grow by two percentage points per year.

Business-to-consumer (B2C) e-commerce sales (for goods and services provided online) will account for 10% of the total retail sales of consumer goods and services, with average annual growth about 20%.

The city’s businesses strive to achieve 80% of e-commerce websites having online ordering function by 2025. Besides, 50% of small-medium enterprises will conduct their business on e-commerce platforms, including those in social networks. Up to 40% of the enterprises are expected to participate in e-commerce activities on mobile applications.

To achieve the objectives, the Hanoi People's Committee has set out a number of tasks and solutions, in particular, building and developing infrastructure and support services for e-commerce such as upgrading the website “Hanoi Shopping Map”, putting into operation and   promoting its website at http://bandomuasam.hanoi.gov.vn.

The city will also develop electronic logistics for e-commerce activities; build and improve the capacity of the transport service network, logistics infrastructure, and freight forwarding within Hanoi and with other localities.