The State Bank of Vietnam (SBV) targets to have 65-70% of the public in the age group of 15 and above to have bank accounts this year.

A customer at Nam A Bank. File photo

The move was part of the central bank’s decision No.1097/QD-NHNN, mapping out the plan for digital transformation in the banking sector in 2022.

Other objectives include 100% of online public services under the administration of the SBV being integrated into the national online public services portal; the rate of people and businesses using online public services related to banking and finance matters of 80%; and 100% administrative procedures are processed online.

To push for these goals, the SBV is expected to draft a Government decree on supervising the operation of fintech and promote the use of online public services across the sector.

In this regard, the SBV would consider lower costs of applying for administrative procedures online, and continue to integrate online public services into the national online public services portal.

“All the process would be incorporated into the evaluation system of public satisfaction to gauge the quality of these services,” it noted.

In addition, the SBV plans for further application of digital signatures in e-documents and online public services in the cyber environment, along with the pilot implementation of the virtual assistant in support of staff’s performance for greater efficiency and productivity.

The central bank would also cooperate with the Ministry of Information and Communications, Ministry of Education and Training, Ministry of Health, and other agencies in promoting non-cash payment.

“Measures are put in place to promote non-cash payment that is much more convenient, simple, and safer for the public, in turn creating the foundation for online transaction and digital economy,” stated the SBV.

The SBV eyes the development of digital platforms to accelerate the development of the digital economy and society, especially in data management and information sharing systems among agencies.