Hospital quality needs to be measured by patients’ satisfaction

Tuan Minh 22:56, 2018/12/19

Deputy Prime Minister Vu Duc Dam encouraged healthcare staffs together with the people through information technology tools to contribute to improving hospital quality.

At a national forum on hospital quality on December 18, Deputy Prime Minister Vu Duc Dam said Vietnamese hospitals have to change their mindset by developing a set of tools to assess hospital quality according to international criteria and trends.

Deputy Prime Minister Vu Duc Dam made speech at the forum. Photo: Dinh Nam

Deputy Prime Minister Vu Duc Dam adresses the forum. Photo: Dinh Nam

First and foremost is the change of thinking, Dam said, adding that it is necessary to develop a set of tools to assess hospital quality according to trends, international criteria, and especially to have mechanisms for outside organizations to collect information directly from patients.

Issues related to people’s health from prevention to treatment, quality of medical examination and treatment in general must be made public and transparent. The health sector should continue to mobilize organizations such as the Vietnam General Medical Association, the patients and people to participate in improving the process of hospital management, Dam noted.

Publicity, transparency to improve hospital quality

The deputy PM suggested some issues to focus in the coming time, targeting to achieve the best medical services, appropriate treatment, and reasonable cost, green, clean and civilized environment.

Accordingly, the health sector must step up the implementation of the autonomy mechanism in connection with the health insurance from central level to provincial level and health stations. This is the motivation for medical establishments to improve the quality of medical examination and treatment, attitudes of service, professional skills, thus creating prestige and trust, encouraging patients to go to hospitals for treatment.

He also emphasized the important role of applying information technology to continue to be open and transparent, from hospital’s address and activities to its treatment so that the community could monitor and evaluate hospital operations.

Dam suggested building the digitalized Vietnamese knowledge system, which includes the health care system. This is the basis to promote a wide range of applications to address the challenges facing the health sector, including hospital quality. As a result, the health sector needs to promptly update information in their fields, he noted.

Besides, the deputy PM focused on the increasingly important role of associations and outside organizations such as the Vietnam General Medical Association, the Association of Private Hospitals in Vietnam, quality accreditation organizations, among others.

He encouraged healthcare staffs together with the people through information technology tools to contribute to improving hospital quality.

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