Citizens and businesses in Hanoi will benefit from the city's centralized public administration service center, which is scheduled to begin operations on December 31 this year, city officials have said.
Ensuring a better investment environment
| Residents of Quan Thanh Ward, Ba Dinh District, explore digital signatures. Photos: Lao Dong Thu Do Newspaper |
The Hanoi People's Committee has established such a center in only four months. This makes Hanoi the first locality to launch the pilot project.
Ha Minh Hai, Deputy Chairman of the Hanoi People's Committee, stressed that the pilot project is expected to address the shortcomings of the current one-stop administrative service processing, which lacks a coordinating body to supervise and ensure transparency in public administrative procedures, does not effectively handle administrative applications, while the performance of online public services remains low.
The creation of the city's Public Administration Service Center is intended to build on the successes of the existing one-stop-shop and the interconnected one-stop shops for handling administrative procedures, the deputy chairman noted.
Implementation plan
| The one-stop shop of Thuy Khue Ward, Ba Dinh District. |
Cu Ngoc Trang, Director of the Hanoi Public Administrative Service Center, emphasized that the establishment and operation of the center represents a significant step forward in administrative reform. It reflects the city's commitment to "long-term vision - creative thinking - smart solutions" in building a digital government that serves residents and businesses and meets the practical needs of a special city like Hanoi.
He added that in the coming period, the center will focus on refining its organization and structure, prioritizing innovative investments in technology, and leveraging the expertise of specialists and scientists.
Beginning Feb. 1, 2025, the center will pilot the acceptance of administrative applications within the jurisdiction of various departments, the director said. The center also plans to establish 30 branches based on the takeover and reorganization of existing district-level one-stop shops. These branches will directly handle certain administrative procedures currently handled by local officials.
Trang emphasized that the center aims to improve the quality of service, with a target of at least 95% satisfaction among organizations and individuals accessing administrative procedures. All administrative applications will be publicly accessible, ensuring transparency throughout the intake and resolution processes for monitoring and evaluation.
"From July 1, 2025, the Public Administrative Service Center will handle administrative procedures for all Hanoi residents, regardless of which district they come from, and serve as the single point of transaction for public services throughout the city. All 30 branches will handle administrative procedures at three levels of government, with a strong focus on online transactions," Trang said.
Tran Sy Thanh, Mayor of Hanoi, emphasized that the city's Public Administration Service Center is a new municipal agency at the department level.
He added that this unprecedented "special administrative agency" will enable the city government to oversee all administrative procedures, facilitating easier interactions for residents and businesses while improving coordination among various departments and districts.
"There will be many challenges ahead, but this is an opportunity to build a new organization, framework, and administrative culture," said the chairman.
Ngo Hai Phan, Director General of the Government Office's Administrative Procedure Control Agency: breakthroughs in administrative supervision During the pilot phase of the Hanoi Public Administration Service Centre, it is essential to focus on training and equipping staff, and to invest in comprehensive infrastructure to ensure a modern facility with adequate technical conditions. In addition, as part of the broader goal of administrative reform, it is necessary to decisively eliminate unnecessary administrative procedures in order to create the most favorable conditions for residents and businesses. Co Nhu Dung, Deputy Chairman of Ba Dinh District People's Committee: facilitating the reception of administrative applications from all over Hanoi The establishment of the Public Administration Service Center will address the shortcomings of the current one-stop shop. It will help eliminate bottlenecks and inefficiencies in administrative processes that have negatively impacted the city's business environment and development indicators. In addition, the Center's approach to handling administrative procedures will no longer depend on district-based administrative processing, shifting from a tiered "one-stop shop" to a more centralized, sector-based management system. This change is expected to facilitate the efficient receipt and processing of various administrative tasks across different sectors. Le Thi Thuy, business owner in Dong Da District: hoping for shorter processing times and procedures As a business owner, I often have to deal with administrative paperwork across various departments and localities. I hope that the establishment of the Public Administrative Service Center will reduce the time it takes to complete administrative procedures. This will enable companies and individual entrepreneurs to reduce the costs associated with investment procedures and thus contribute even more to the economic development of the city. I appreciate the commitment of city leaders to improving the business environment. This is reflected in Hanoi's high ranking in the Administrative Services Satisfaction Index 2023, which continues to exceed the national average, ensuring that both residents and businesses can access public services quickly and conveniently. |
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