WORDS ON THE STREET 70th anniversary of Hanoi's Liberation Day Vietnam - Asia 2023 Smart City Summit Hanoi celebrates 15 years of administrative boundary adjustment 12th Vietnam-France decentrialized cooperation conference 31st Sea Games - Vietnam 2021 Covid-19 Pandemic
Home / Hanoinews
Hanoi agencies urged to innovate for faster electronic processing
Thanh Thanh 14:31, 2024/08/11
Hanoi plans to optimize online public services and encourage using specialized databases alongside the national demographic database to benefit businesses and individuals.

Hanoi authorities are calling on their agencies to come up with innovative solutions to boost electronic processing rates by the fourth quarter of 2024. 

Improving and making public the index of online public services available to businesses and citizens is the goal of this initiative, described in document 2562, recently signed by Ha Minh Hai, Deputy Chairman of the Hanoi People's Committee.

 Locals at Kim Giang Ward People's Committee, Thanh Xuan District. Photo: Chien Cong

As of July 2024, the index of online public services showed that the city achieved a score of 58.86 out of 100, ranking 58th out of 63 provinces and cities, an increase of 1.61 points from June and 8.1 points from May. These figures were recorded at 10 a.m. on August 2.

 

In this latest directive, the Hanoi People's Committee urges relevant agencies to immediately investigate and address the root causes of all backlogged documents. 

 

The Municipal Department of Justice has the worst record, with over 24,100 pending cases out of nearly 54,000 citywide.

 

Agencies that fail to meet processing rates will be held accountable by the Municipal People's Committee, which will affect their ranking in the Public Administration Reform Index, the directive stressed.

 

The City requires immediate apologies and corrective action, and warns of severe penalties for any agency or unit that engages in harassment or inefficient practices that result in unnecessary administrative burdens, unwarranted requests, or frequent delays in processing.

 

In order to turn around the low-performance rates, the Municipal People's Committee has called on directors and department heads, as well as district and town leaders, to ensure that administrative procedures are announced and published in a timely manner, thereby maintaining the city's transparency index.

 

In addition, the Office of the Municipal People's Committee will conduct an urgent review of the current transparency index, which currently has the lowest score. They will report the findings, propose solutions for enhancement, and work with the Administrative Procedure Control Department and the Government Office to address any challenges in synchronizing data between the city's administrative procedure information system and the national public service portal.

 

Speaking at a recent event to review the city's administrative reform and digital transformation, Tran Sy Thanh, Chairman of the Hanoi People's Committee, said that the city will enhance online public services and promote the use of the national population database alongside specialized databases to improve convenience for citizens and businesses. 

He added that the city will speed up the development of a comprehensive database system to improve data connectivity with government ministries. Protecting personal data and strengthening information security will be top priorities.

By 2025, Hanoi aims to be a smart, modern city that fosters rapid and sustainable economic growth while leading the nation in administrative reform.

RELATED NEWS
TAG: Hanoi Vietnam news administrative reform
Other news
21:29, 2024/09/20
AFD commits to partnering with Hanoi on sustainable transport development
Key French companies, including Alstom, Thales, and Colas Rail, play vital roles in the project, supplying rolling stock, signaling systems, tracks, and electromechanical equipment.
20:27, 2024/09/20
Health Ministry intensifies inspections of cosmetic sales on e-commerce
As ads for fake beauty products proliferate on social media, Vietnam's Ministry of Health is taking action to protect consumers and crack down on online counterfeit cosmetics.
23:03, 2024/09/19
Transport sector seeks US$16 million for smart traffic in Hanoi
Hanoi's Intelligent Transport System monitors roads, provides traffic information, helps maintain traffic order, detects safety violations, and controls public transport, incidents, infrastructure, parking, and electronic ticketing.
14:23, 2024/09/19
Hanoi and Fujian eye future cooperation
The two localities expect to tighten their ties and boost socio-economic growth.
07:11, 2024/09/19
Hanoi Mayor shares experiences in bridging urban-rural divide with ASEAN
Chairman of Hanoi People's Committee Tran Sy Thanh underscores that rural residents are central to agricultural development, rural economy, and building new rural areas.
19:57, 2024/09/18
ASEAN Capital Mayors’ Meeting opens
The Vietnamese delegation, led by Chairman of the Hanoi People’s Committee, Tran Sy Thanh, participated in the event alongside representatives from the capitals and cities of ASEAN member countries.