City to set up council to review medical services

11:00, 2014/04/16

In May, Ho Chi Minh City will become the first city in the country to set up a council to supervise patient satisfaction and collect treatment data.

Deputy director of the City's Department of Health Tang Chi Thuong said that the department directing board decided to set up the council after some hospitals performed inadequately last year.

The council will have boards dedicated to patient safety and satisfaction, treatment, environmental safety and information technology.

The patient safety board will report problems to other medical stations. The patient satisfaction board will gather complaints from hotlines and the media and report them to the Department of Health, which will re-inspect hospitals if necessary. Comparisons of patient satisfaction at different hospitals will be published on the Ministry of Health website.

The treatment board will be responsible for gathering data from big hospitals and the Ministry of Health. It will also provide a legal basis for determining whether doctors are right or wrong when a problem occurs, said Thuong.

By the middle of this year, all City hospitals are expected to have standard treatment programmes.

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