The United States Agency for International Development (USAID) has inked in a Memorandum of Understanding (MOU) with Vietnam’s Office of the Government (OOG) to support the latter in strengthening e-government capacity.

USAID Acting Vietnam Mission Director Bradley Bessire and Vietnam’s Office of the Government Chairman Mai Tien Dung sign the MOU. Photo: USAID

Under the MOU, USAID will help OOG accelerate administrative reforms, enhance national inter-agency coordination and transparency, and further develop its e-government platform - the National Public Service Portal - which will improve access to information, benefitting both citizens and businesses.

During the signing ceremony, US Ambassador to Vietnam Daniel Kritenbrink said, “The Vietnam e-government capacity building MOU signed today demonstrates continued close cooperation between the United States and Vietnam and reinforces the US government’s commitment to support Vietnam’s efforts in modernizing public administration, administrative reform, and e-government development.”

USAID assistance towards this capacity building effort has four main components:

(i) Updating implementing regulations related to online public service delivery and processing;

(ii) Organizational change management to improve service delivery and communications plans to strengthen the National Public Service Portal;

(iii) Improving business processes, interface design, and user experience on the National Public Service Portal; and

(iv) Business process re-engineering support for one-stop shops, focusing on the digitalization of administrative procedure and access to digitized results via the National Public Service Portal.

Over the past 15 years, USAID has been working closely with Vietnam to strengthen the ability of local enterprises to scale operations, improve the business enabling environment, train emerging leaders, reduce the time and cost of trade, and enhance the national and provincial legal and regulatory framework to drive private sector growth.