Hanoi targets higher administrative reform performance in 2020 after the city was ranked second nationwide in the 2019 Public Administrative Reform (PAR) index, according to Vu Thu Ha, director of the municipal Department of Internal Affairs.

Hanoi targets higher administrative reform performance in 2020.

Meanwhile, Hanoi’s Satisfaction Index of Public Administration Services (SIPAS) continued to record a good score in 2019.

To ensure better reform results this year, Hanoi has set specific targets for each department, unit, and people’s committees at various levels, Ha said at the city’s monthly meeting on May 29.

The Hanoi People’s Committee has requested the Department of Internal Affairs and the Office of the Committee to review the attitude and performance of public officials in realizing administrative procedures, especially in the fields of environment and natural resources, land issues included.

Starting from this year, Hanoi would publicize results of public satisfaction and administrative reform index of local agencies on an annual basis.

Chairman of the Hanoi People’s Committee Nguyen Duc Chung previously said the administrative reform was considered one of the city's three breakthrough policies to ensure socio-economic development and security in the 2015 – 2020 period.

Regarding the PAR Index 2019, Chung said one of Hanoi’s highlights in improving the quality of public services is the publication of the guidance for administrative procedures on the portal of the local government.

In 2019, Hanoi’s authorities processed 11.4 million applications on time, or 99.1% of the total, while the number in the first quarter of 2020 was 1.87 million, equivalent to a rate of 99.8%.

Additionally, 1,421 out of 1,611 administrative processes are carried out online at advanced stages of three and four out of a four-level scale, or 89% of the total, of which 388 are at stage 4.

To date, Hanoi has integrated 48 public online services to the national service portal, and an additional 200 are expected to follow suit by the end of June.

Among measures to boost the administrative reform, Hanoi is encouraging its citizens to use public online services at advanced stages, a key step to build e-citizens and a smart city, while evaluating the satisfactory of citizens and enterprises towards the quality of public services at the city’s 22 departments and 30 districts.